Frequently Asked Questions
Please read our FAQ before sending us a message.
We operate through our store within the Lazada platform, any delivery charges will be automatically computed by their system. Delivery charge details are not made known to us. The system has their own formula for it and the results are displayed on the cart before checkout.
This website is mostly an informational and catalogue site for products. The payment methods are those which are available in our store found within the Lazada platform.
It’s Lazada logistics crew that handles all deliveries, not us microsellers within the platform. Given the bulk of our orders, our Pandas usually take 24-48 hours to prepare orders sent on weekdays for packing. For orders sent on Thursday to Sunday, orders are usually packed Monday or Tuesday. After the orders are packed, we still have to wait for the logistics crew to pick up the order. They handle all stages and information regarding delivery to you.
We do not handle customer data. We operate through our store within Lazada and here is a link to their privacy policy.
Given the bulk of our orders, our Pandas usually take 24-48 hours to prepare orders sent on weekdays for packing. For orders sent on Thursday to Sunday, orders are usually packed Monday or Tuesday. After the orders are packed, we still have to wait for the logistics crew to pick up the order. They handle all stages and information regarding delivery to you.
We operate through our store within Lazada and here is a link to their refund policy.
We operate through our store within Lazada and here is a link to their Terms of Use.